The East Peoria Communications Center is operated and staffed by the East Peoria Police Department. It is housed in the East Peoria Police Department.

The East Peoria Communications Center is operational 24 hours a day, 7 days a week, 365 days a year. It is staffed by telecommunicators who are trained in emergency medical dispatch.

There are 3 primary answering positions at East Peoria and 1 backup answering position. Each answering position is configured the same and is equipped with a Zetron Intergrator RD radio dispatch console, Zetron Series 3200 telephone console and Sungard/OSSI Computer Aided Dispatch system. There are a total of 9 dedicated 9-1-1 trunks, 6 for wireline 9-1-1 calls and 3 for wireless 9-1-1 calls.

In 2014, East Peoria handled 12,630 emergency 9-1-1 calls. Of those calls, 10,141 were wireless 9-1-1 calls, 1,840 were wireline 9-1-1 calls and 649 were Voice Over IP 9-1-1 calls.

East Peoria provides dispatch services to the following agencies:

PoliceFireEMS
East Peoria PoliceEast Peoria FireEast Peoria Rescue
Creve Coeur PoliceCreve Coeur FireCreve Coeur Rescue
Fondulac Park PoliceNorthern Tazewell FireNorthern Tazewell Rescue
Spring Bay FireSpring Bay Rescue

Please note that the East Peoria Communications Center is not managed or operated by the Tazewell County Emergency Telephone System Board. Specific inquiries related to the East Peoria Communications Center including but not limited to subpeonas, Freedom of Information requests, tour requests, etc. should be directed to:

East Peoria Police Department
201 W Washington ST
East Peoria, IL 61611
(309) 698-4700