The Washington Communications Center is operated and staffed by the Washington Police Department. The communications center was completely remodeled in 2011, replacing old, antiquated equipment with new, state of the art equipment.

The Washington Comminications Center is operational 24 hours a day, 7 days a week, 365 days a year. It is staffed by telecommunicators who are trained in emergency medical dispatch.

There are 2 primary answering positions at Washington and 1 backup answering position. Each answering position is configured the same and is equipped with a Zetron Intergrator RD radio dispatch console, Zetron Series 3200 telephone console and Sungard/OSSI Computer Aided Dispatch system. There are a total of 6 dedicated 9-1-1 trunks, 3 for wireline 9-1-1 calls and 3 for wireless 9-1-1 calls.

In 2014, Washington handled 3,572 emergency 9-1-1 calls. Of those calls, 2,625 were wireless 9-1-1 calls, 697 were wireline 9-1-1 calls and 250 were Voice Over IP 9-1-1 calls.

Washington provides dispatch services to the following agencies:

Washington PoliceWashington FireWashington Rescue
Northern Tazewell FireNorthern Tazewell Rescue

Please note that the Washington Communications Center is not managed or operated by the Tazewell County Emergency Telephone System Board. Specific inquiries related to the Washington Communications Center including but not limited to subpeonas, Freedom of Information requests, tour requests, etc. should be directed to:

Washington Police Department
115 W Jefferson
Washington, IL 61571
(309) 444-2313